Can a family member block my account on my behalf?

Account blocking or self-exclusion can only be done by the account holder themselves. However, if someone is concerned about you, they can contact us at support@gmene.lat. Our support team will listen to the situation and provide the appropriate assistance.

For ages 21+

gmene's commitment to responsible gaming

Play for fun — know your limits. Learn about safe gaming tools, support, and guidelines on gmene.

Why is responsible gaming important?

Online casino and betting can be an enjoyable form of entertainment — when experienced in a controlled and mindful way. gmene believes that the safety and wellbeing of every player is the highest priority. That is why we are committed to building a culture of responsible gaming.

Gaming should never be seen as a source of income. It is purely for entertainment — just like going to the cinema or eating out. When you feel more stress or anxiety than enjoyment from gaming, it is time to take notice.

On this page you can learn about the safe gaming tools available on gmene and how to keep yourself protected. Only those aged 21 or above are permitted to open an account or place bets on gmene.

Important Notice

Gambling addiction is a serious problem that can affect anyone. If you feel that your own gaming habits or those of someone you know are getting out of control, please use the tools below or contact our support team.

Our protection tools

Deposit Limit

Set a maximum daily, weekly, or monthly deposit amount. Once set, this limit takes effect immediately. To increase the limit, a cooling-off period must pass.

Time-Out Feature

Temporarily close your account for a set period. You can take a time-out from 24 hours up to 6 weeks. During this time, login and betting will be completely disabled.

Self-Exclusion

Choose self-exclusion for a long-term break. This measure closes your account completely for 6 months or more. No marketing messages will be sent during the exclusion period.

Gaming History Review

View your betting history, win/loss record, and total spend from your account at any time. Staying aware of your own habits is the first step in responsible gaming.

24/7 Support Team

gmene's support team is always by your side for any issue. Get help in Bengali via live chat or email. The support team will listen to your concerns with full confidentiality.

Age Verification

gmene strictly follows the 21+ age requirement. Age is verified at the time of account registration. Ensuring that minors have no access to gaming is our highest priority.

Signs of problem gambling

If any of the signs below apply to you, pause and seek help.

Ask yourself

Answering these questions honestly will help you understand your current situation.

You are betting beyond your budget and placing larger bets to try to recover lost money.
You want to stop gaming but cannot stop yourself.
Gaming is causing problems in your relationships with family, friends, or at work.
You are struggling to cover daily expenses or having to borrow money.
You need to bet larger amounts than before to feel the same excitement.
You are hiding your gaming from family or people close to you.
When you cannot play, you feel restless, irritable, or anxious.
Your interest in other enjoyable activities has decreased and gaming is all you can think about.

How to set limits

Log in to your account

Open the Responsible Gaming menu

Find the "Responsible Gaming" section in Settings — all tools are available there.

Choose the tool you need

Deposit limit, time-out, or self-exclusion — choose based on what you need.

Contact Support

For any issue, reach our support team via live chat or email.

Safe gaming tips

Playing responsibly does not mean missing out on entertainment. Following a few simple habits keeps gaming enjoyable at all times.

Set a budget beforehand

Decide how much you will spend before each session and do not go beyond that limit. Avoid placing more bets in an attempt to recover lost money.

Keep your time limited

Decide how much time you will spend before you start playing. Take breaks regularly and give time to other activities. Keep gaming as one part of your life, not everything.

Play for fun

The main purpose of gaming should be entertainment, not making money. Winning is great, but if you do not win, remember it was just a game.

Keep your family in mind

Spending time with family and loved ones is always more important than gaming. If your habits are affecting your relationships, that is a warning sign.

Do not bet on impulse

Avoid gaming when you are under stress, angry, or feeling lonely. When you are not in a good mental state, your ability to make decisions is reduced.

Review regularly

Check your gaming history every month. Assess for yourself how much you are spending in total and whether it is in line with your standard of living.

Need help? We're here

💬

Live Chat Support

gmene's live chat is active 24 hours a day, 7 days a week. Talk in Bengali and get help quickly. Do not hesitate to share any questions or concerns about responsible gaming.

📧

Email Support

Send an email to share your concerns confidentially. Our specialist team responds in both Bengali and English. Email: [email protected]

Professional support

If you feel that a gaming addiction is becoming serious, reach out to a mental health professional or counsellor. This is not a sign of weakness — it is a courageous step toward protecting yourself.

Frequently Asked Questions

After logging into your account, go to Profile Settings and find the "Responsible Gaming" section. From there you can set a daily, weekly, or monthly deposit limit. Reducing a limit takes effect immediately. If you have any trouble, let us know via live chat.

A self-exclusion cannot be lifted before the set period ends — this is intentional by design so that you get a genuine break. Once the set period is over, you can request to reactivate your account. Before that, contact us at [email protected].

You are required to provide your date of birth during registration, and gmene verifies that the applicant is 21 years of age or older. There is no option for a minor to open an account. Additional documents may be requested for accounts that appear suspicious.

A time-out is a temporary break — from 24 hours up to a few weeks. Self-exclusion is a long-term measure — typically 6 months or more. If you feel that your gaming habit is seriously affecting your life, choose self-exclusion. A time-out is enough for a general break.

Account blocking or self-exclusion can only be done by the account holder themselves. However, if someone is concerned about you, they can contact us at [email protected]. Our support team will listen to the situation and provide the appropriate assistance.

Yes. You can turn off marketing communications in your Account Settings. During a self-exclusion, all promotional messages are stopped automatically. If you only want to stop receiving advertisements (without closing your account), that is also possible — let our support team know.

Enjoy safely — with gmene

Enjoy cricket betting, slots, or live casino while staying within responsible limits.

gmene Casino Browse Slots Cricket Betting More Questions — FAQ